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Refund Policy
Effective Date: October 14, 2025
At Pufferfish Media, we stand behind the quality of our products and services. Your satisfaction is our priority, and we're committed to ensuring a positive experience with every purchase.
Our Commitment
We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help make it right.
Refund Eligibility
You may request a refund under the following circumstances:

  • Product/Service Not as Described: If what you received differs significantly from our description or promotional materials

  • Non-Delivery: If you did not receive the product or service you paid for within the stated timeframe

  • Technical Issues: If technical problems on our end prevent you from accessing or using digital products or services

  • Defective Products: If physical products arrive damaged or defective

  • Cancellation: Services cancelled within the specified cancellation window (details provided at time of purchase)

Refund Request Process
To request a refund:

  1. Contact us at pufferfishllc3548@gmail.com or 443-205-0424

  2. Include your order number and a brief explanation of your concern

  3. We will respond within 2 business days

  4. Approved refunds will be processed within 5-7 business days to your original payment method

Timeframes

  • Digital products/services: Refund requests must be submitted within 30 days of purchase

  • Physical products: Refund requests must be submitted within 30 days of delivery

  • Subscription services: You may cancel at any time; refunds for current billing periods will be evaluated on a case-by-case basis

Exceptions
Certain items may not be eligible for refunds, including:

  • Customized or personalized products created specifically for you

  • Digital products that have been fully downloaded or accessed (unless defective)

  • Services that have been fully rendered

These exceptions will be clearly noted on the specific product or service page.
Returns (Physical Products)
For physical product returns:

  • Items must be unused and in original condition

  • Original packaging should be included when possible

  • Return shipping costs may apply unless the item was defective or incorrectly shipped

  • Return shipping address will be provided upon refund approval

Our Promise
Even in situations where a refund may not technically be required, we believe in treating our customers fairly. If you've experienced an issue—even if it was an honest mistake on your end—please reach out. We'll work with you to find a solution that leaves you satisfied.
Contact Us
If you have questions about our refund policy or need assistance with a purchase:

We're here to help ensure your experience with Pufferfish Media exceeds your expectations.

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