Terms of Service

Agreement to Terms

By accessing or using the services provided by Pufferfish Media ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services

Pufferfish Media provides digital marketing services including but not limited to website design and development, search engine optimization, social media management, pay-per-click advertising, content marketing, reputation management, and AI optimization.

Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information required for our services
• Grant necessary access to your accounts, websites, and platforms
• Review and approve content and strategies in a timely manner
• Pay for services according to the agreed-upon terms
• Comply with all applicable laws and regulations

Payment Terms

Payment terms will be outlined in your service agreement. Generally:

• Monthly services are billed at the beginning of each service period
• Project-based work requires 50% deposit with balance due upon completion
• Invoices are due within 15 days of receipt unless otherwise agreed
• Late payments may incur a 1.5% monthly interest charge

Intellectual Property

Upon full payment, clients receive ownership of custom-created deliverables such as website designs and original content. We retain ownership of our proprietary tools, templates, processes, and methodologies. Third-party assets (stock photos, fonts, plugins) are subject to their respective licenses.

Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of our engagement. This includes business strategies, login credentials, customer data, and financial information.

No Guarantees

While we strive to deliver excellent results, we cannot guarantee specific outcomes such as search engine rankings, traffic numbers, or conversion rates. Digital marketing results depend on many factors outside our control, including algorithm changes, market conditions, and competitor actions.

Limitation of Liability

Our liability is limited to the amount paid for services in the preceding 12 months. We are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Termination

Either party may terminate ongoing services with 30 days written notice. Upon termination, you will be billed for work completed up to the termination date. We will provide reasonable assistance in transitioning services and returning any client-owned assets.

Indemnification

You agree to indemnify and hold harmless Pufferfish Media from any claims, damages, or expenses arising from your breach of these terms, your content, or your violation of any law or third-party rights.

Governing Law

These Terms of Service are governed by the laws of the State of Maryland. Any disputes will be resolved in the courts of Dorchester County, Maryland.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify clients of significant changes. Continued use of our services after changes constitutes acceptance of the modified terms.

Contact Us

If you have questions about these Terms of Service, please contact us at: